The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. Yes, you can choose and agree a switch date with us. Salary credits, child benefit etc. You will need to agree any overdraft facilities you require with us. If your new bank or building society agrees, bank accounts that include an overdraft can switch using the Current Account Switch Service. On your switch date, your old bank or building society will de-register your mobile phone number from Paym. We hope you don't mind. We'll then work with them to transfer and close your account if you want to. M&S Bank is soon to close its 2.75% AER regular savings account to new customers – and it's possible its sister banks HSBC and First Direct could follow suit. This ensures that any payments made to your old account are automatically redirected to your new account. On that first call, everything will be just the same. You can find your first direct sort code on your debit card, paper statements, within Online Banking or in our App. Welcome to first direct, we can help you with services including Online Banking, Insurances, Credit Cards, Loans, Mortgages, Investments and Sharedealing. Calls were answered within seconds and nothing was too much trouble. The Current Account Switch Service will not interfere with this process and any debit card or Direct Debit transactions that you have asked your bank to stop should remain stopped after your switch. However, the two differ in other aspects. To qualify for the £100, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. And if you’d like to have an overdraft with your new bank account, speak to your new bank or building society before starting your switch. Leave the rest to us. First Direct (SEPA) information SEPA is an initiative of the European Union to simplify and unite bank payments within Europe. You can cancel your switch up to seven working days before your switch date. First direct are proud to offer their customers some of the most competitive deals on the market wherever they can. Your old bank will close your old account as part of the switching process. Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. Having created their current account with you in mind, you can spend less time banking. You may wish to save some of these documents for future reference. 24/7, 365 banking, apply online in 10 minutes. First direct deposit must be received within 30 days of account opening. What would the estimated balance be after 12 months based on a range of deposits? Don't forget to give your new account details to anyone who sends you credits e.g. How much can I withdraw from my bank account? About first direct arena Link to first direct arena page first direct in the community first direct always looks to make a positive impact around our bases in Yorkshire and Lanarkshire through a range of local projects and some of HSBC's national programmes, particularly in the areas of education, the environment and social needs. The point was to show "make sure you get the benefits of a specific student account." For more information please call HSBC on +44 1226 261 010 or visit hsbc.co.uk. 3 An NSF/OD item is defined as 1 or more items presented to an account with non-sufficient funds on a business day. This clever new telephone banking feature makes managing your money even easier. We'd be sad to see you go but we understand these things happen so we'll send a list of your Direct Debits and Standing Orders to your new account provider as quick as we can, normally within 5 working days. We know switching banks sounds like it'll be a nightmare, but we promise it's not. Another first from first direct. Back Bank Accounts. If you want to set up new payment arrangements during the 7 working day period leading up to your switch date you must do this on your new account. Direct Debits and cheques out of your account; BACS payments into your account i.e. Savers also have a range of options; the Regular Saver account, which rewards customers with the bank’s best interest rate for committing to 12 months without withdrawal, at 5% AER. first direct has to carry out 'know your customer' security checks as part of our account opening process. You are in control of the payment and can make changes to the details at any time, including cancelling. To qualify, you must have paid at least £1,000 a month into your account for six months and not have banked with us before, as well as switched to us initially using the Current Account Switch Service. order replacement cards or a new PIN. You can learn more about the Lending Code on the Lending Standards Board website Opens an overlay [Will show a security message first]. first direct’s Regular Saver Account allows you to pay in up to £300 a month for a year, and it pays a 5% AER (Annual Equivalent Rate), which makes it one of the top-paying accounts in the market. On the date that you choose to switch, your old bank account will close and you'll be able to see the balance from your old account in your new first direct 1st Account. We're not just sure you'll love our service more than anyone else's - we're banking on it. If you do decide to leave, all other products you hold with first direct will also need to be closed. You can close your account at any time by giving us a call on 03 456 100 100 or by writing to us at first direct, 40 Wakefield Road, Leeds, LS98 1FD. Given up on First Direct My heading was going to be 'What has happened to First Direct?' If you want to switch your account, you can do so by calling us once your joint account is open. We'll also arrange for your old provider to transfer any credit balance to us and close your old account if you want to. Your query will always be answered by a real person here in the UK. Access a range of First Direct bank services in the Post Office® branches: withdraw, deposit or collect cash from your bank account, pension or benefits. Yet if you have a current account with one of these banks already, there's still time to open a regular saver and lock in … As First Direct doesn’t offer a euro bank account, we’ll take their parent company HSBC as an example. Contact us whenever you like, day or night, 24/7/365. Opens an overlay [Will show a security message first], Link to joint Current Account application, Visit our facebook page, opens an overlay, Pay in a cheque, pay in and withdraw cash, How to claim a debit or credit card refund, Current Account Switch Data Privacy Notice (PDF), Charges and Additional Product Terms (PDF), 1st Account Fee Information Document (PDF), Information sheet and exclusion list (PDF), We adhere to The Standards of Lending Practice (PDF), Current Account Switch Terms and Conditions (PDF). Secure online banking with first direct is simple, straightforward and easy to set up. All Rights Reserved. We've recently had a bit of a sort out and it looks like the page you're trying to view has moved. The bank code consists of the first four characters of the bank’s BIC code and unambiguously identifies the issuing institution. Pretty much anyone. It identifies both the bank and the branch where the account is held. Here's how it works, when you call us, we'll ask if it's ok to record your voice. via your browser. Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. You are in section Your first job is to work out which type of account you want to open and then research the market to compare rates of interest, plus any other benefits the account offers. Remember all payments are covered by the Current Account Switch Guarantee and any charges or interest incurred on your old or new account as a result of the error will be refunded. You can: view balances and statements. As such, cookies for this site are currently disabled. Easy access No - withdrawal from this account is only possible by closing it and has a £100 fee. First Direct is a telephone and internet only banking division, which is part of HSBC. General bank account help Here are some of the fees listed for HSBC’s euro account - you can get the full list of relevant charges from HSBC’s FAQ section: Current Page. first direct is a separate division to HSBC but the two do offer similar savings account rates and deals. Open with £1. Member HSBC Group. Help The ability to access your Online Banking via your stored bookmarks is soon to end. The estimated balance after 12 months would be as follows: Alternatively, we may be able to provide facilities to help you pay off any existing overdraft you may have, subject to our normal lending criteria. You’ll soon be able to do this with a photo via the App. We’ve recently upgraded your Online Banking, giving you improvements to the way the service works. Max amount No max. You can update a Direct Debit by contacting the originator. Like when someone leaves work and there's a collection - but without the card. Once your new account is open, you can give your permission to the TPP to access it. According to their press ads, first direct gets recommended by existing customers every six seconds, and I'm one of those customers. You are not able to start the switch process for joint accounts as part of this application. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. the service is free to use and you can choose and agree your switch date with us, we'll take care of moving all your outgoing payments (Direct Debits and standing orders etc.) Who can apply? If you’re not sure if your new bank will allow the TPP to access your account, you’ll need to ask them before switching and check their terms and conditions for more information about TPPs. Online Banking with first direct is simple, straightforward and secure, and lets you do all the things you need to do to manage your money online. Because we want to make sure we're doing a good job, we may monitor or record our calls. Does First Direct offer a euro account? Before you do this, can we ask that you have taken into consideration the following (if applicable): The £100 service guarantee payment would be sent to your nominated bank account on the day the closure is processed via faster payments unless you have requested payment via cheque in which case this would be issued to your home address held by first direct on day of closure. We'll be updating our website with further details shortly. First Direct says in practice most customers don't pay the fee at the moment – but getting rid of it means those who don't meet the criteria, for instance because they earn less than £12,500/year, will be able to use the account for free. JavaScript is currently disabled on this computer/device. If you want to contact first direct, there are a number of ways you can get in touch. Once these are complete to our satisfaction, you can choose and agree your switch date. A standing order is an agreement between you and first direct to send an amount of money on a regular basis to a person or company. First, you must fully open a first direct Current Account (our 1st Account). The Current Account Switch Service will take care of all payment arrangements at your old bank up until 7 working days before your agreed switch date. Our debit card allows you to make cash withdrawals in pounds in the UK up to £500 per day or the foreign currency equivalent if withdrawing cash in foreign currency outside of the UK (fees apply). After that, only certain elements can be cancelled. No, providing you repay any outstanding overdraft on your previous account as required by your old bank or building society. This can only be arranged on a 1st Account. First Direct was set up as a bank in 1997 and is known for providing telephone and online banking services to consumers. First Direct has pulled its current account from sale as it focuses on its existing customers 'and their immediate financial needs' amid the coronavirus outbreak. You are in section Link all of your accounts from a variety of financial institutions to get your full financial picture. For more information please call HSBC on +44 1226 261 010 or visit hsbc.co.uk. Cookie Policy. first direct subscribe to the Lending Code. move money between accounts. first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. If you agree, we'll get started. First Direct isn't a student account, but you'd be surprised how many students (espe mature students) simply stick with their existing bank when going to uni. 4 Multiple deposits of less than $200 will not qualify. In order to have access to all the features of our fully-optimised website, please enable your JavaScript settings Before applying, please take the time to read through the following. Making your first bank account application should be a straightforward process, even if you’ve never done it before. And, if you don't like us, you can leave with £100* as a farewell gift. Find out more and join us today. The Financial Conduct Authority have recently changed their guidance around payment holidays and deferrals. For a list of all the cookies we use and what they do, please read our Please see the first direct Account Terms and Conditions for full details. There is no upper limit on your debit card with a retailer, but if you are looking to make a large payment we’d love you to give us a call around an hour before on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260) so we can make sure it goes through. To switch an account to us from a non-CASS provider just contact us and we'll send you a Transfer Form so we can understand the Standing Orders and Direct Debits you want to switch. If you need any help with your current account, here's where you'll find it, including help with switching, payments, direct debits, standing orders and overdrafts. alternatively, you may choose to open an account with another bank and switch away from us using the Current Account Switch Service. As your new current account provider we offer the following guarantees: Yes. Standing orders can be set up via Online Banking or through our App. If there are any problems with payments as part of the switching process, we'll correct them and ensure your credit rating is not affected. first direct is a division of HSBC UK Bank plc and HSBC has accounts more suitable for customers living outside of the UK. If your account provider isn't part of the Current Account Switch Service (CASS), you can still switch to or from us at no cost by giving us the details of the account you want to switch. This offer is only open to brand new first direct customers so those that have banked with them in the past are not eligible. Switching to us Don't be nervous that you barely had to do anything, it really is that easy. It identifies both the bank and the branch where the account is held. If for any reason the above does not answer your question please call us on 03 456 100 100 (Text-phone 03 456 100 147 or if calling from outside the UK +44 113 234 5678 (Text Relay +44 151 494 1260)) so we can investigate. Whether you’re applying for your first account as a young person or you’re a new resident in the UK, think about what you need from your account and gather a few documents to make the process as simple as possible. Below we have listed the banks and institutions which support SEPA transfers and their specific markers. It identifies both the bank and the branch where the account is held. send money. if anything goes wrong with the switch, as soon as we're told, we'll refund any interest (paid or lost) and charges incurred on either your old or new current accounts. All Rights Reserved. There is nothing at all for you to do, no calls or anything. As we offer Paym, you can re-register your mobile number with us. Yes, all banks and building societies that display the Current Account Switch Guarantee Trustmark will follow the same switching process and must offer the same guarantees. You’ll need to contact them to provide your new account details. Can first direct change the interest rate? What documents do you need to open your first account? The different children's bank accounts to choose from. If you're over 18, haven't been declared bankrupt or registered for an Individual Voluntary Agreement in the last six years (or be in the process of doing so), and have a phone number and email address we can contact you with, we'd love to welcome you. first direct can only cancel a Direct Debit. Third Party Providers (TPPs) provide a range of services such as viewing all your accounts in one place (Open Banking). Yes, we can change the interest rate on this account in line with the account's Terms and Conditions. Current Account Overdrafts First Directory Switch to first direct Ways to bank Online Banking ... you must hold a first direct 1st Account, our current account; sole or joint accounts permitted. How to pay a cheque or cash into first direct. Once your current account is open, give us a call and tell us to begin the switching process. first direct is a division of HSBC UK Bank plc. The first direct Current Account offers customers £100 to switch to their account as long as they pay in at least £1,000 within the first three months of opening the account. We let your old bank know you're moving - and they should get ready to close your old account once everything's been transferred safely. We'll make the whole thing as smooth as possible as part of the Current Account Switch Guarantee. Upcoming transactions are updated and processed regularly throughout normal business days. Bank Accounts The whole process can be as quick as 12 working days depending on the transfer date you choose and how long it takes your old provider to respond. Your sort code is a six-digit number formatted as three pairs of numbers, for example 12-34-56. You need to contact us to let us know you're unhappy within 12 months of opening your account. Bank accounts View your First Financial Bank account(s) real-time balances and activity, access account history, pay bills, transfer money to friends and family, set up alerts and more. If you have switched away from first direct then this will come across as part of the switch process on the date you have arranged for the switch to take place along with any credit balance remaining within the account. (as the Registration Authority for ISO 9362). If you want to, you can switch and keep the old account open, but you won't be able to use the Current Account Switch Service. Overdraft representative example: 0% EAR variable on the first £250. How to open the account: apply by phone. first direct subscribe to … Any branch of that institution shall also be represented by the same bank code irrespective of its geographic location. You need to contact us to let us know you're unhappy within 12 months of opening your account, and you'll get the money within 28 days of the criteria being met. First Direct also gives current account customers the option to set up a ‘sweep’, which transfers monies held in their current account into a savings account on a date of their choosing. We'll be updating our website with further details shortly. So that's £1 in each of those & £3,600 in the regular saver + interest. via your browser. Please see the first direct Account Terms and Conditions for full details. If you're unhappy with any part of your switch, please visit our guide to making a complaint. Skip to . For more information please call HSBC on +44 1226 261 010 or visit hsbc.co.uk. If you do not come to an agreement with us, you must make separate arrangements to repay your existing overdraft before you switch. 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